ICT Trading ("ICT," or the "Company") requires that its Client(s) understand and agree to certain policies and procedures related to product returns (defective or not). Acceptance of - and compliance with - these policies and procedures is required in order to effect the company's warranty programs (see "ICT Standard One-year Overnight Replacement Warranty" for retail clients; wholesale clients should contact their sales representative for applicable warranty).

ICT Policies

• Product Returns 
• Warranty
• Selling Equipment to ICT

Product Returns

Returns of Working Product

Product returns are subject to ICT approval and at the Company's sole discretion, ICT will issue a refund - less a 20% re-stocking fee - on all returns of working product, provided that the following conditions are met:

• Client follows the requisite procedures described below (see "Procedures: Returns of Working Product").
• Client returns product within 30 calendar days from the original date of purchase.
• Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted).

Product received after 30 calendar days will not be accepted by ICT and will not be eligible for refund or credit. Warranties, service agreements, etc. are not eligible for return; contact your sales representative if you have any questions about product eligibility.

Procedure:

1. If you (the client) would like to return a product, and it is still within 30 calendar days from the original date of purchase, please contact your sales representative first.
2. If the return is approved by ICT, your sales representative will require you to sign and fax back ICT's "RMA Form." A refund will not occur without the completion and receipt of this form.
3. You must re-package the product such that ICT receives it in the same condition in which it was originally delivered. Working product must be received by ICT within 30 calendar days of original receipt.
4. In all cases (unless a product is shipped in error), the client accepts responsibility for the cost of freight (both original and return shipment).

Returns of Non-Working/Defective Product

ICT Trading will replace all non-working/defective ("defective") product overnight (on a best-efforts basis) provided that the following conditions are met:

• Client follows the requisite procedures described below (see "Procedures: Returns of Working Product").
• Client returns product within 30 days from the original date of purchase.
• Client returns product in the condition in which it was delivered (all product received otherwise will not be accepted).

To ensure your matter is handled properly, please note the following policies:

• Defective product must be returned to / received by ICT within 7 calendar days upon receipt of a replacement product, or it will not be accepted by ICT.
• If defective product is not returned to / received by ICT within 7 calendar days, the client will be charged the full purchase price of both the defective product and the replacement product. 
• Client will be issued a refund at the sole discretion of ICT if an item cannot be replaced in a timely manner.

Procedure:

1. If your (the client's) product appears to be defective or is not functioning properly, please contact your sales representative first to troubleshoot the matter.
2. If ICT approves the return of a non-working/defective ("defective") product, your sales representative will require you to sign and fax back ICT's RMA Form. A replacement will not occur without the completion and receipt of this form.
3. After completing the RMA form, re-package the defective product such that ICT receives it in the same condition in which it was originally delivered. Defective product must be returned within 7 calendar days of replacement (see policies above).
4. In most cases, ICT will accept responsibility for the cost of freight for the return shipment.
5. In the event ICT cannot replace your product in a timely fashion, ICT will issue a refund.

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Warranty

ICT's Standard 30 Day Overnight Replacement Warranty

• Every piece of networking equipment sold by ICT is fully-guaranteed and comes with a standard 30 day warranty.
• Advanced overnight replacement (on a best-efforts basis) for defective equipment also comes standard.
• Ongoing technical support from Cisco-Certified technicians is immediately available on all equipment / configurations.
• ICT's warranties and returns are subject to acceptance of, and compliance with, ICT policies and procedures as described above and on ICT's RMA form.

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Selling Equipment to ICT

ICT honors its commitments and expects equipment suppliers to do the same. If we buy equipment that is not in good physical and working condition with valid serial numbers, we expect vendors to refund payments or replace the item within one week. ICT will only buy from legitimate suppliers who have clear and free title to the equipment.

To request a bid for your equipment, click here.

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